Privacy Policy

Last Updated: August 3, 2025

Pivot Behaviour Consultancy ("we," "us," or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.pivotbehaviourconsultancy.com.au or engage with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Definitions

Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
Website: Refers to www.pivotbehaviourconsultancy.com.au owned and operated by Pivot Behaviour Consultancy.
User: Refers to you, as a visitor or client interacting with our Website or services.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide: When you contact us via forms, email, or phone, we may collect your name, email address, phone number, postal address, and any other details you voluntarily provide (e.g., during inquiries or service bookings).
Automatically Collected Information: When you visit our Website, we may collect:
- Log data, such as your IP address, browser type, operating system, and pages visited.
- Usage data, including time spent on the Website and referral sources.
- Cookies and similar technologies (e.g., Google Analytics) to track user interactions for improving our services.
Client Service Information: If you engage our consultancy services, we may collect additional information relevant to service delivery, such as behavioural assessment data or preferences, with your consent.

3. How We Collect Information

We collect personal information through:

Direct Interactions: When you submit contact forms, sign up for newsletters, or engage with us via email, phone, or in-person consultations.
Automated Technologies: Cookies, web beacons, and analytics tools collect data about your interaction with our Website.
Third Parties: We may receive information from third-party services (e.g., Google Analytics) for website performance and marketing purposes.

4. How We Use Your Information

We use your personal information to:

Respond to inquiries and provide consultancy services.
Improve our Website and user experience through analytics.
Send marketing communications or newsletters (with your consent, where required).
Comply with legal obligations or resolve disputes.
Manage and maintain client relationships.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third parties (e.g., website hosting or analytics providers) who process data on our behalf, subject to strict confidentiality agreements.
Legal Requirements: When required by law, such as to comply with court orders or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owner under the terms of this Privacy Policy.

6. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience and analyse site performance. Cookies may include:

Essential Cookies: Necessary for the Website to function.
Analytics Cookies: To understand how users interact with our Website (e.g., via Google Analytics).
Marketing Cookies: To deliver relevant advertisements (if applicable).

You can manage cookie preferences through your browser settings.

7. Data Storage and Security

We store personal information on secure servers and take reasonable steps to protect it, including encryption and access controls. However, no method of transmission over the internet is 100% secure. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or contacting us.
Restrict Processing: Request restriction of how we process your data, where applicable.

To exercise these rights, contact us at pivotbc1@outlook.com.

9. International Data Transfers

If you are located outside Australia, your personal information may be transferred to and processed in Australia. We ensure compliance with applicable data protection laws, such as the GDPR for EU residents or PIPEDA for Canadian residents, by implementing appropriate safeguards.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our Website and services are not directed to individuals under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised "Last Updated" date.

13. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact us:

Email: pivotbc1@outlook.com
Phone: 0413 88 5551

If you are not satisfied with Pivot’s response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.